Edit Mailing Address
Ensure that your mailing address is up-to-date to receive the prizes you win.
Save & Close
Login Required Please Login to use this feature True
X

Contact Us

Cancel Submit
myCommuteSolutions.com Banner

Registration FAQ

Is there a charge to use myCommuteSolutions.com? There is no charge to use myCommuteSolutions.com.

Why is myCommuteSolutions.com one of the most advanced in the world? myCommuteSolutions.com uses state-of-the-art geocoding technology, searches for matches along a route from your origin to your destination, and offers extensive user-controlled search defining abilities. It defaults to searches within employer groups and maximizes accessibility and usability for users.

How do I register with myCommuteSolutions.com? Registering with myCommuteSolutions.com is fast, easy and simple. Follow these easy steps:
First time users:
  • Click on ‘Register as a new user’
  • Enter your work email address and select a password
    • NOTE: By entering your work email address you will enable the system to search for compatible rideshare matches within your employer group. If you enter a non-work email address you will be matched with whomever in the database has selected “match me with any compatible ridesharer, regardless of employer.”
  • Enter your personal profile information such as gender, driver or passenger preference, etc.
  • Enter your address information, including:
    • Home address
    • Origin address (if different from your home address)
    • Destination (work) address
  • The system will confirm your origin and destination on a map. The system may correct an incorrect postal code if the one you entered doesn’t correspond with USPS data. (note that some work postal codes correspond to a central mailing system rather than the actual address of the building so the system will ‘correct’ your entry to correspond to the actual physical address of the location you entered).
  • If the system doesn’t recognize the address, you will be able to select your location on a clickable map. Drag your cursor across the screen to move the map or zoom in/out with the “+” or “-“ buttons.
  • Define your travel schedule.
  • Activate your account using the e-mail sent to you.
  • Select ‘Search for matches”
  • The system will return a list of potential rideshare partners, based on your defined search criteria. You may modify or change any of this data to better narrow down your search.
  • To contact a person from your matchlist, select “email this person.” The email is sent from you to the contact directly from myCommuteSolutions. The contact is then able to reply directly to you. This is the methodology that systems such as EBay use to communicate between a buyer and a seller.

Registered Users:
  • Login with your Userid and Password
  • Start searching
  • Contact people from your matchlist
Why do you recommend that I use my work email address? All email addresses require confirmation before the system enables you to search for rideshare matches. Often people searching for ridesharing partners are most comfortable searching within their own employer group. Email verification will be used to ensure that people who want to search within their own employer group are doing so with validated registrants.

Why can’t I search for rideshare partners immediately upon registering? Before registrants are permitted to search for rideshare partners, the system will send an email to validate the email addresses entered. When you receive the email you need to click on the activation link to enable the search feature.

How does myCommuteSolutions.com find rideshare matches? myCommuteSolutions.com is one of the most advanced ridematching systems in existence today. Your origin and destination are geocoded to a corresponding latitude and longitude coordinate. A ‘route’ from your origin to work is evaluated. The system will match within a user-defined distance from your origin, destination and along your route.

What if I don’t want other people to ‘find’ me in searches because I’ve found a rideshare partner or I’m not able to rideshare right now? Simply click on the “Personal Profile” button, and then uncheck the button that says ‘I am actively looking for a rideshare partner”.

Is my information private? Yes. Rest assured that all of your data is secured to a very high level using the same technologies that on-line banking and major on-line merchants utilize. No information provided during registration will be provided to any external agency at any time. For monitoring purposes aggregate data only will be used to evaluate and assess the ridematching system.

What about car insurance? Personal or corporate vehicle insurance is dependent upon your policy. Therefore it is strongly recommended that you check with your insurance provider prior to initiating any rideshare. myCommuteSolutions.com assumes no responsibility for insurance issues.

What if I only want to match with people from my workplace? If you register using your work email address and leave the button checked that says “search only within my employer group” the default settings of the system will search only within your own employer group. If you uncheck this box, you will be matched with everyone in the system that is looking for a rideshare partner outside of their own specific employer.

I registered using my email home address, but want to match within my employer group. Simply click on the “Change UserID and Password” button and modify your UserID. You will immediately receive an email which will ask you to click on a provided link to confirm your modified email address is functional. You will also receive another email which will contain your UserID and Password. Please save this email for future reference.

I forgot my UserID. What can I do? Remember that your UserID is also your email address.

I forgot my Password. What can I do? On the login page simply click on the link “I forgot my password.” Enter your email address and the password which corresponds to that email address will be immediately mailed out.

I work at two different jobs in different locations. What can I do? If you have two email addresses then you can create two different accounts with different address profiles.

What if I don’t find a match? First, make sure you’ve tried adjusting your search settings. The default setting searches within 2 miles from where you live or work or 2 miles along your route. You can expand or reduce these search distances as necessary. If you still don’t find a match, try searching again in a week or two. It takes a while to build up registrants in the database so don’t give up if you’re not immediately successful.

How do I get help if I’m having technical problems? If you’re experiencing any problems click on the help link at the bottom of the page to email technical support.

Whom do I contact if I have comments or general questions? Click on the comments link at the bottom of the page to email an administrator at Commute Solutions.

What is RideShark Corporation? RideShark Corporation is the developer of the myCommuteSolutions.com application and hosts the application database. RideShark Corporation is a Microsoft Gold Certified Partner.