The Commute Solutions program is excited to now offer a regional Emergency Ride Home (ERH) program to provide sustainable commuters a free or reduced-cost ride home from work when there is an emergency event. In order to qualify, the commuter will need to log carpool, vanpool, public transit, bicycle or walking commutes into myCommuteSolutions and having a qualifying emergency event. Commute Solutions will reimburse “emergency rides home” for qualified users up to a $75 per ride.

How the Program Works

If a myCommuteSolutions user is unable to travel home (or to an emergency situation location) using the mode of travel they used to get to work they may be eligible to receive a reimbursement of up to $75 to pay for the travel expenses. Learn how to request reimbursement:

  • Review the eligibility requirements below to make sure you qualify for the program.
  • Send a copy of your travel expense receipt to
    • Include your Name in the email
    • Be sure the receipt includes the following:
      • Total Cost of the emergency travel
      • Date of the purchase
      • Time of the purchase

Eligibility Requirements

  1. Commuters must have a myCommuteSolutions account

  2. Log trips on myCommuteSolutions

    You must log a qualifying mode at least once on the myCommuteSolutions in the 7 days prior to an emergency circumstance (i.e., if you have an emergency on Tuesday, July 17, 2018, you would qualify for an emergency ride home if you logged at least one qualifying round-trip commute from Tuesday, July 10 – Monday, July 16).

  3. Use a qualifying travel mode

    Qualifying Modes include:

    1. Carpool
    2. Vanpool
    3. Bus
    4. Rail
    5. Bike 
    6. Walk

  4. Live or Work within the Program Service Area

    Origin or destination of the qualifying commuting trips must be located within the Commute Solutions Emergency Ride Home Program Service Area, which includes; Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, Travis, and Williamson counties

  5. Have a qualifying emergency circumstance

    Qualifying emergency circumstances include:

    1. Personal or family emergency (e.g., break-in at home, home maintenance emergency, child suspended from school)
    2. Personal or family illness
    3. Unscheduled overtime
    4. Typical commuting mode becomes unexpectedly unavailable (e.g., vanpool vehicle breaks down)
    5. Non-routine transit delays (i.e., 20-minute delay or more)

    Non-qualifying circumstances may include:

    1. Pre-arranged appointments, such as visits to the doctor or dentist
    2. Work-related travel, such as rides to the airport or business meetings across town
    3. Rides to work
    4. Routine transit delays (5 minutes or less delay)
    5. Over-time that occurs regularly or scheduled in advance
    6. Transportation to a hospital or doctor’s office following an on-the-job injury.

*City of Austin employees are eligible for the Commute Solutions Emergency Ride Home program if they log their trips on Smart Commute Rewards and meet all other eligibility requirements listed above.


Q: Who can provide me with a ride home?

A: Commuters can select any transportation mode including, Taxi, Transportation Network Company (Uber, Lyft, Ride Austin, etc.), Rental Vehicle (Car, Bike, Scooter), Transit, Carshare (Car2go, Zipcar), Company Fleet vehicle.

Q: If I tip my driver will I be reimbursed for the tip?

A: No, Commute Solutions cannot provide a reimbursement for any tip provided.

Q: What if I need a ride to work?

A: Rides to work are not eligible for trip reimbursement.

Q: I need to make a stop at my child’s school, spouses’ workplace, or the hospital before going home, can I be reimbursed for the stops related to my emergency trip?

A: Yes, stops related to an emergency trip are eligible for reimbursement up to $75.

Q: I am a part-time or contract worker, am I still eligible for the program?

A: Yes, you are eligible for the program as long as you are registered on myCommuteSolutions and logged a qualifying trip within the 7 days prior to your emergency event.

Q: What is considered a qualifying trip?

A: Qualifying trips - Carpool, Vanpool, Transit, Bike, and Walk.

Q: What emergency trip costs more than $75, am I eligible for a trip reimbursement?

A: Yes you are eligible for a reimbursement, up to $75, if you have met all reimbursement requirements.

Q: I lost my receipt, can I still have my trip reimbursed?

A: Unfortunately, request without a receipt are ineligible to receive reimbursement.

Fine Print

Users may be reimbursed no more 7 times per calendar year. Any rental car charges incurred after 24 hours will not be reimbursed. Reimbursement requests without a receipt cannot be honored, make sure you get a receipt from your transportation provider. Requests do not guarantee payment. Any inappropriate use of this program will be at the employee’s expense and jeopardize future eligibility for the program. Reimbursements are only offered while funds are available. The program may be changed at any time without notice. The Commute Solutions Emergency Ride Home Program is administered by the Capital Area Council of Governments. Personal information shared us will not be shared, sold, or distributed with 3rd party organizations. This program is possible thanks to contributions from the City of Austin.